Redeem your pre-paid book
How it works
FAQ
Simple!
Click on the "Redeem your book" button above. You'll need a code that was emailed to you or listed on the document that was shared with you.
We know how special it can be to have your kids' little voices or your grandparents laugh. It's our top priority to make sure once you record, you'll be able to listen for years to come! In short, there's no limit.
All you need to do is use the camera on your smartphone to scan the QR code to load the photo page. Alternatively, if you don't have a smartphone, you can type in the unique link to any browser.
Since every book is custom made, it takes about a week to print and about 5 days to ship (within the United States.)
From the time you submit the order, you should expect to receive it within two weeks.
You're in good company! This software was designed with non-tech-savvy people in mind! Few options, drag and drop, we've made things clear. However, if you get stuck on anything, please get in touch!
Yes! You can invite as many people as you'd like to help you build the book. Know someone who has all the photos you want and knows all the dates and details? Send them an invite so they can upload them.
Currently you can only upload 30 photos. In the future, we'll release additional options and a variety of page layout designs.
This is the best part! As you're building the book, you can add as many recordings as you want. And even after you've received your printed book, you can log in and continue to add recordings--all with one button.
While we're confident you'll love it, we know the concept is new, so if you have issues, please get in touch at support@timewell.io. If we can't make it right, we'll be happy to give you a refund within 30 days.
If anything comes up along the way, please don't hesitate to reach out! We've designed TimeWell so your family can grow closer together, so if there's any way we can help do that better, let us know!
Shoot us a message at support@timewell.io